CategoryApprenticeships
ReferenceVAC001476913 VIA WOW BROMLEY
Date PostedTuesday 20th November 2018
Closing DateFriday 14th December 2018
LocationBromley
Job TypePermanent
SalaryWeekly wage £150.00

Job Description

The job will involve:

  • Maintaining safe, secure, clean, well maintained facilities that are accessible and inclusive for all.
  • Ensure that the reception, and associated offices and storage area are kept clean and free from clutter.
  • Ensure all customer information is readily available 
  • Offer a warm and friendly welcome every time
  • Deliver a customer experience that generates customer compliments
  • Listen, value and respond to all comments made by customers.
  • Start shifts on time
  • Wear uniform as per the company standard
  • Ensure that the ‘Customer Care’ and ‘Bookings and Reception’ standards are delivered consistently as per the company procedures.
  • Deliver a customer experience that generates customer compliments
  • Ensure knowledge of Site programmes, activities and special offers Ensure all ‘bookings and reception’ enquiries are dealt with in an efficient and effective way.

Service Development

  • Financial transactions are complete without error
  • Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.
  • Ensure all enquiries are dealt with using sales system as laid out in the companies’ standards.
  • Recognise opportunity of sales through enquiry
  • Promote the concept of 30 minutes of activity 5 times a week.
  • Provide dedicated, qualified, well trained colleagues to support customers and make their visits enjoyable.
  • Attend Meetings as required
  • Undertake Training as required.  
  • Help develop new members of the team


How to Apply

https://www.findapprenticeship.service.gov.uk/apprenticeship/-362293