CategoryHuman Resources
Reference84294169 VIA WOW BROMLEY
Date PostedThursday 29th November 2018
Closing DateWednesday 26th December 2018
LocationKevington, Orpington
Job TypeContract
Salary£300 - £350 per day

Job Description

What you will do:

  • Actively monitor and audit overall operational performance and identify areas for improvement and encourage an innovative approach to service provision

  • Work with team leaders to identify areas of improvement

  • Identification of service issues/failures and take appropriate corrective action to minimise risk of re-occurrence

  • Build flexible resource management plan to handle volume of enquiries and projects

  • Based on volumes of activities, trends and resourcing, review short term operating model to improve response times of service and improve customer experience

  • Produce monthly statistical MI data for the HR Service Centre and review SLAs to identify and report on any variances

Your experience will include:

  • Experience working in a LEAN Six Sigma environment
  • Experience in monitoring, collating and preparing MI data and analysis against Service Level Agreement
  • Experience of working in or managing in a high-volume HR Shared service environment
  • Experience of process definition, management and governance
  • Experience of building and implementing business controls
  • Managing people and projects through conflicting priorities

How to Apply