Reference36849071 VIA WOW BROMLEY
Date PostedSunday 16th December 2018
Closing DateTuesday 15th January 2019
Job TypePermanent
Salary£20,000 - £25,000 per annum

Job Description


An opportunity has arisen for a Tier 1 Support engineer to evolve and develop a career in a forward thinking, growing and progressive company, providing Cloud technology, Hosted services, on site and Remote support provision, and consultancy and support services. 

My Client is looking for a talented engineer who is skilled and capable of working as part of a very busy team, as well as being able to remain autonomous and self-sufficient in order to support a wide range of servers and networks for small to medium sized businesses in a very fast paced organization. 


· Extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop and Server environment. 
· Extensive experience of supporting and administrating Office 2003-2013, Windows XP-8, Windows Server and active Directory 2003-12 and Exchange 2003-13 
· Experience of providing remote support for users and systems, including resolution of technical issues on the phone. 
· Working knowledge of Backups strategies, technologies, tape rotation, and restore procedures 
· Ability to support centrally controlled and standalone Antivirus software and architecture. 
· Working knowledge of firewalls and network infrastructure. 
· Ability to communicate complex technical concepts to non-technical audiences. 
· Superb customer service and communication skills, both written and verbal - displays commitment to resolving problems as quickly as possible, showing empathy to customers at all times. 
· Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a productive team 
· Excellent operational experience, including ownership of Helpdesk system call allocation, prioritisation and escalation of issues. 
· Proven Operational and technical knowledge and experience in Implementing first call resolution and completing known fix / workarounds where appropriate in order to deliver excellence in service levels 
· Can-do, customer-focused attitude, willing to tackle any issues and resolve to seek solutions wherever possible 
· Excellent communication skills, both written and verbal 
· Overall understanding and knowledge of IT systems and technologies 
· Ability to multi task, handle high workloads and high call volumes in a busy working environment 

· Desirable: 

· Sound Networking knowledge of TCP/IP. 
· An understanding of MAC OS 
· Understanding of, basic Server OS and application installations and technical support technologies (e.g. 2003-12, Exchange, Citrix, VMWare) 
· Knowledge of security architectures especially with respect to e-commerce and the internet 
· Good experience of Blackberry Enterprise Products 

How to Apply