CategoryCustomer Service
Reference36943862 VIA WOW BROMLEY
Date PostedFriday 4th January 2019
Closing DateMonday 4th February 2019
Job TypePermanent

Job Description

Description of duties

  • Handle inbound contact - both phone calls and emails - within our contact centre, providing information on a shareholder/employees financial investment. 
  • Gain expert knowledge and awareness of our products & procedures to be able to clearly explain information in an understandable way.
  • Demonstrate strong verbal communication skills and a passion for great customer service. Use appropriate methods to lead the conversation, identify and meet caller’s needs whilst keeping call duration within the set targets.
  • Keep your knowledge up to date by completing mandatory training / regular reading within the prescribed timeframe.
  • Escalate queries, complaints, risks and issues promptly
  • Accurately record information in the relevant systems
  • Use core systems to interrogate and / or update data and deal with service enquiries
  • Identify opportunities for process improvements that positively impact the customer’s experience
  • Support and assist other teams / projects during busy periods, holidays and absence
  • Be responsible for your self-development and pro-actively progress your own training


Minimum GCSE level (or equivalent)

Working knowledge of Microsoft Office programs (Outlook, Word and Visio)


  • Confident communication skills - both written and oral.
  • Demonstrates at all times respect with colleagues and customers
  • Excellent attention to detail
  • Demonstrates professionalism by possessing an in-depth understanding of good customer service
  • Demonstrates a good team working ethic
  • Commitment to self-development

How to Apply